What is in a service?
Are you happy with the quality of your previous service?
Did you receive a complete explanation of what was done to your equipment last time?
Did you receive your replaced parts back after a service?
If the answer to any of these questions is “NO”, we invite you to read on and compare our system of servicing.
After many years of servicing scuba diving equipment, we have found a large variation of repair and service quality throughout Australia.
We have compiled this information page, so you are aware of what you, the customer should be receiving.
Many frequently asked questions about servicing are answered below.
Who does our servicing?
All service repairs are carried out by Qualified Factory trained Scuba and Breathing Apparatus Technicians. If you have any questions before or after a service please feel free to speak with Andrew.
How long will the service take?
Our policy is to complete the service or repair on your equipment within 7 working days of receiving it. Exceptions will be the age of your equipment and the availability of parts. We will then advise you of your options. Emergency and urgent repairs may attract a surcharge. Prompt service is always our aim, although we will not compromise quality for speed.
Work performed in a standard service.
Detailed analysis of equipment takes place, therefore all service work, overhauls and repairs feature the following:
- Complete dismantling
- All parts are individually inspected for corrosion, rust, damage or abnormal wear
- Parts are replaced with high quality genuine parts
- High pressure and low pressure seats are replaced in line with the manufacturer’s recommendations
- Lubricated, assembled, adjusted and tested to manufacturer’s specifications
- Final quality control tests (see below)
- 90 day guarantee of workmanship
Quality Assurance Control
The service technician will perform a quality assurance final check. Details of the checking procedure are on the service report. These areas include:
- Water leaks
- Air leaks
- Line pressure
- Inhalation and exhalation efforts
- Mouth piece
- Acceptable purge
- Hoses are secured
- Yoke or DIN bolt secured
- Computer battery check (if fitted)
- Condition of hoses
Which Brands Of Equipment Can We Service?
We service and repair any Scuba equipment that is commercially available.
Please call us with any queries you may have about your equipment.
How often should Scuba gear be serviced?
Regulators and BCDs should be serviced and inspected annually, even if not used.
O-rings and hoses can perish. High-pressure seats wear when you use regulators and most low-pressure seats wear when not in use. This means that all parts will need to be dismantled, inspected for abnormal wear, cleaned or replaced if necessary, lubricated and then reassembled and tested. All regulators are tuned to factory specifications for optimum performance.
Service Report sheet
You will receive a current copy of our service report sheet for all service and repair work performed by our Service Technicians. We keep a copy on file for our reference. We invite you to discuss any comments, which you will find on the service sheet, which you are unsure of. If you are happy – we are happy!
Turn around time for the servicing of your equipment is approximately 1 week but we also offer an express service (fees apply) if you need your equipment returned quickly (Conditions apply based upon the availability of parts). If you are going on a dive trip be sure to leave enough time prior to have your equipment serviced.
As a benefit to our club members we also offer free equipment rental when you leave your equipment with us to be serviced. In other words, if you leave your set of regulators with us we will provide you a set of Scubapro regulators to use until your own equipment is serviced and returned to you.
When you book in your equipment for servicing, you will be charged a deposit which generally covers the labour component. When you pick up your serviced equipment, you will be charged the balance of the payment which generally includes the cost of the parts.
CYLINDER TESTING & O2 CLEANING
We arrange for the testing of your scuba cylinder. According to Australian standards all scuba cylinders must be tested annually. If your tank is out of test it will not be filled by scuba shops. Sometimes your tank may also require brushing, rumbling, etc. In order to keep your tank in good condition and minimize testing costs you should only fill your tank at a trusted shop.
Cylinder valves are not serviced in the annual cylinder hydrostatic inspection and usually needs servicing about every two years. If you use your equipment often (approx. 100 dives per year), you may want to have to have it serviced every 12 months.
Once again, if you are a club member you will be provided with a loan cylinder free of charge until your tank is returned.